Your parent sets up your account

• Your parent creates the account.
• Your parent adds your name and email.
• You open the confirmation link.
• Your parent chooses the tutor and pays.
• You join from your own login.

• You do not use the sign-up form.
  
• Your parent or guardian opens Students.
  
• They choose Add a student.
  
• They enter your email, first name, and last name.

• Open the registration link sent to your email.
  
• Your parent cannot book a lesson for you until this is done.
  
• After that, sign in.
  
• The lesson appears in Bookings.

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• Parents choose the child, tutor, and time. Under-18 students need their parent to book; over-18 students can book themselves.

• Open a tutor’s profile and select Book lesson or Try a free trial.

• Choose the subject, level, lesson type (one-time or weekly), date, and time.

• For weekly lessons, select recurring days and times, with an optional end date.

• Add a message and payment card (free trials have no lesson fee).

• Requests remain Pending until the tutor accepts or declines. Accepted lessons appear as Confirmed in Bookings.

• Parents can book trials for each child; under-18 students need their parent to book. Over-18 students can book themselves.

• A free trial is a real lesson in the same online classroom.

• Each student gets three free trials per subject.

• Only one trial can be booked with the same tutor.

• Cancelled trials do not count towards the limit and can be booked again.

• The tutor must still accept the trial request.

• Parents and over-18 students choose recurring days and times once; under-18 students need their parent to arrange them.

• The same time slots repeat weekly until the series is cancelled.

• Each session is charged separately, 24 hours before it starts.

• You do not pay for the entire series upfront.

• Individual sessions can be cancelled from Bookings at least 24 hours before they start.

• Cancelling the series stops all future sessions.

• Parents add a card when booking for their child; over-18 students add their own card.

• Payments are securely processed through Stripe. Expert Tutor never sees the full card number.

• The card is charged 24 hours before the lesson starts.

• If a tutor confirms a lesson within 24 hours of its start, the card is charged immediately.

• Weekly lessons are charged separately per session. Free trials have no lesson fee.

• If payment fails, pay again from Bookings. Unpaid lessons are cancelled shortly before they start.

• Manage cancellations and rescheduling directly from Bookings.

• At least 24 hours before the lesson, you can cancel or reschedule and transfer the fee to the new time.

• Within 24 hours, the lesson fee remains attached to the booking.

• Contact the tutor if you need to request a refund.

• Expert Tutor processes refunds with the tutor's agreement.

• If the tutor cancels or does not attend, the family receives a full refund. Cancelled trials are returned.

• Open your lesson from Bookings.

• Before the start time, the button displays Start; once underway, it changes to Join.

• Switch between video and the interactive whiteboard during the lesson.

• Chat remains available throughout the lesson.

• Use whiteboard tools including pen, text, shapes, file/PDF uploads, calculator, and equation editor.

• Completed lessons automatically move to Passed in Bookings.

• Select Contact on a tutor's profile to start a conversation.

• All conversations are available in Chats.

• Use messages before booking, to discuss pending requests, or to request a schedule change.

• Keep communication related to lessons within the platform.

• Do not share phone numbers or personal email addresses.

• Do not arrange payments outside Expert Tutor.

• Students and parents can leave a rating after a completed lesson.

• Ratings are scored from 1 to 5.

• Written feedback is optional.

• Tutor profiles display the average rating and total number of reviews.

• Each review displays the reviewer's first name and last initial.

• Reviews also show the reviewer's role and city.